Monday 16 August 2010

Good Customer Service?

So I had this wedding to go to and of course I knew about it way in advance, but I still managed to leave shopping for it til the very last minute. After traipsing from store to store, looking for garments not only for myself, but my short peeps to, I soon got to the stage of exclaiming: "F**k the bloody tie! At least the shirt matches". All in all though, I'm quite chuffed at myself for how long I endured without throwing a tantrum.
However, by the time I got home I did think, actually the shirt looks a bit too causual for a wedding, lemme go try again.

Now I remember having aunts and uncles come to stay from Nigeria who would go to the market and find all these nice dress shirts and coo over the bargain they found, so unable to face Westfields Shopping Mall again, I decided to try my luck. The first shirt I saw, I was all up on it and even got a tie too, cheaper than the casual one I had purchased a couple days before, but I'm allergic to going back for refunds as much as I am to shopping. They are one and the same in my book, but I digress. As I pull out my money to pay, the asian man that who owns the store says, "You've shopped here before, I remember you. You were wearing that waistcoat or something like it then." I smile pleasantly and say no. I only purchased this baby a week or so ago, this is my first time wearing it out, and first time coming to the market in months, but the man insists he's seen me before. Saying about how women like myself don't come to his shop often, his average female customer is heavier than I am and doesn't look as fine. Er, hello? Then he goes on to tell me he what I purchased and sure enough, I did buy black combat trousers and omg, yes they were 28" waist, but wait, that was over a year ago! Dude goes on to say that I look like I work out, for how fit my body looks, I obviously stay clear of Micky D's etc.. Again I smile, marvelling at his customer service and walk away thinking I cannot believe he remembered the size of the combats I bought or even that I purchased them at all! I know I sure didn't.

A day after the fact I'm still marevelling at this man's memory, a few days after the fact and I'm thinking, hold up... Over a year and you remember what I bought and the size too? My inner cynic has kicked in and my mind is wondering, was that good customer service, a come on or downright creepy?  Hmm, maybe all of the above! Note to self, wander down the right hand side of the market next time.

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